Use the self-help options on this page to find the answers to your technical problems. As a member of the Java Developer Connection^SM (JDC) you have access to areas restricted () to members only. If you want to give feedback on our products and APIs, contact us.

If you are developing for a wireless platform, please see the Wireless Support page.

1.   Search the JDC databases.

We maintain several databases including the Bug Database that may help you identify your problem. Use the main Search, or you can search from here:

Java Developer Connection Bug Database   Discussion Forums

Areas marked with contain information that can only be viewed by JDC members. However, summaries of restricted documents will show up in your search results even if you're not a member.

Not a member? Register Now. It's Free!

2.   Ask the Community!

Discussion Forums
Need a quick answer to a technical problem? Join a discussion forum or create your own forum, where you can post a question and get expert advice from the developer community. See the Forums page for active forums and complete information. Join a forum today.

HotDispatch Marketplace for Java(tm) Technology Support
Put your question on the HotDispatch Marketplace for Java(tm) Technology Support, and specify the price you're willing to pay for an answer. This third-party program is a pay-per incident forum powered by HotDispatch, Inc. The program gives experts in Java technology around the world the chance to answer your question for the price you set. Join now and get credits to help pay for answers.

See how you can jumpstart your development with HotDispatch.

Java^TM Technology User's Groups
Search a list of current JUGs or add a new JUG to a list.

Java Newsgroups
Find links to comp.lang.java newsgroups.

3.   Report a Problem

Submit a Bug Report
If you believe you have isolated a bug in the Java^TM software, or if you have a request for a new feature or for an upgrade that will make the software easier to use, you can submit a bug report.

But before you submit the report, check out the Bug Database to be sure the problem has not already been reported or suggested. You may well find that the report in the database includes the fix you need.

A bug submission does not necessarily guarantee the bug will be fixed. However, for products distributed from java.sun.com and the JDC, you can influence the priority level assigned to a bug fix.

Bug Voting
Bug voting is aimed at providing another channel for feedback and establishing priotories. You can cast a vote on the bugs that are frustrating you the most. Your votes are viewed by engineering. If you are new to bug voting, read on for more information.

Download or Installation Problems
If you have problems with a download or installation from java.sun.com or the JDC, please see the Help Pages.

4.   Browse Sun Professional Support Options

Sun provides various levels of technical support for the Java 2 platform. See the Developer Access Online^SM page for more information. Current Sun Solaris^TM Workstation customers can also obtain support through resources listed on the Solaris Java Development Kit (JDK^TM) Support Services page.

5.   Contact Us

To submit comments or suggestions about products and APIs send mail to the appropriate teams. Unfortunately, due to the large volume of email received each day, your email cannot be answered personally.

Licensing and General Information is available in the appropriate section of the Help Pages.